Term of Service


Last Updated: July 4, 2026

This website is operated by Atonmex (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by the following Terms of Service, Privacy Policy, and Return Policy. If you do not agree, please do not use our website or services.

1. TERMS OF SERVICE

1.1 General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or website for any illegal or unauthorized purpose and to comply with all applicable laws.

1.2 Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You provide accurate and complete information
  • You are authorized to use the payment method provided

1.3 Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraudulent or abnormal transactions

We may limit or cancel quantities purchased per person, per household, or per order.

1.4 Pricing & Product Information

All prices are listed in USD unless otherwise stated.

We make every effort to ensure product descriptions and pricing are accurate, but errors may occur. We reserve the right to correct any errors without prior notice.

1.5 Payments

We accept major credit/debit cards and supported third-party payment methods.

Orders are processed only after successful payment authorization.

1.6 Shipping

Orders are typically processed within 1–3 business days.

Estimated delivery time varies by destination and shipping method.

We are not responsible for:

  • Customs delays
  • International shipping delays
  • Incorrect or incomplete shipping addresses

1.7 Intellectual Property

All content on this website, including images, text, graphics, logos, and product designs, is the property of Atonmex or its licensors.

Unauthorized use, reproduction, or distribution is strictly prohibited.

1.8 User Conduct

You agree not to:

  • Violate any applicable laws
  • Infringe on intellectual property rights
  • Upload malicious code or disrupt website functionality
  • Attempt unauthorized access to systems or data

1.9 Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including but not limited to:

  • Loss of profits
  • Loss of data
  • Business interruption
  • Any damages arising from product use

All products are provided “as is” unless otherwise required by law.

1.10 Third-Party Services

We may use third-party services such as payment processors and logistics providers.

We are not responsible for the actions or policies of third-party services.

1.11 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles.

1.12 Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page.

Continued use of the website constitutes acceptance of changes.

2. PRIVACY POLICY

2.1 Information We Collect

We may collect the following information:

  • Name, email address, shipping address, billing address
  • Payment information (processed securely by third-party providers)
  • Order history and customer support communications
  • Device and browsing data (cookies, analytics)

2.2 How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website experience
  • Prevent fraud and unauthorized transactions
  • Send order updates or marketing emails (if opted in)

2.3 Sharing Your Information

We do not sell your personal data.

We may share data with:

  • Payment processors
  • Shipping and fulfillment partners
  • Analytics providers
  • Legal authorities when required by law

2.4 Cookies

We use cookies to improve user experience, analyze traffic, and personalize content.

You may disable cookies in your browser settings, but some features may not function properly.

2.5 Data Retention

We retain personal information only as long as necessary for order fulfillment, legal compliance, and business operations.

2.6 Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

2.7 Your Rights

Depending on your location (e.g., EU/California), you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

2.8 Contact for Privacy Issues

If you have any questions about your data, contact us:

Email: rnxicbw3276@hotmail.com

3. RETURN & REFUND POLICY

3.1 Return Eligibility

We offer returns under the following conditions:

  • Request must be submitted within 60 days of delivery
  • Items must be unused, unworn, and in original packaging
  • Proof of purchase is required

3.2 Exchanges

We offer free exchanges for:

  • Wrong size
  • Customer dissatisfaction
  • Product defects

3.3 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds will be processed to the original payment method within a reasonable time.

3.4 Non-Returnable Items

Some items may not be eligible for return, including:

  • Final sale items
  • Customized products
  • Items not in original condition

3.5 Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective item).

3.6 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos so we can resolve the issue quickly.

3.7 Contact

For returns or support:

Customer Support Email: rnxicbw3276@hotmail.com

4. COMPANY INFORMATION

Company Name: Atonmex
Address: FLAT D 25/F TOWER 7 PHASE 1 PARK AVENUE 19 HOI TING ROAD, MONG KOK, Kowloon, Hong Kong
Email: rnxicbw3276@hotmail.com